General Question
Shipping
Warranty
No! CityCrop has been built from the ground up to provide an easy experience for everyone regardless of age or growing experience. CityCrop is also great for experienced growers looking to have “remote” control of their crops and not need to be around them 24/7.
You can expect 2.5-6.5 kg (5.5-14.3 lb) of food per month after the first month of growth. That equals to approximately 35 servings of fresh produce each month. This is enough for more than one serving per day!
We provide organic traditional seeds that are certified and tested by our experts and we encourage them to use those but you can also use yours.
The CityCrop One and the CityCrop Twin have their own self-contained 8 liters, 2.11 US gallons (internal water tank, no fixed water connection necessary) refill every 3 weeks depending on usage. The water level indicator on the CityCrop will notify you via the CityCrop app when you need to refill it.
You can put the CityCrop One and the CityCrop Twin anywhere indoors! We recommend placing them somewhere where they can stand out and be easily accessible. Be sure to have a standard AC 220 – 240 V electrical outlet nearby.
The CityCrop app is available for iPhone and Android.
Initially, we will be shipping to the EU countries. We ship to the US and Asia by special request.
Unpack your items and make sure all the parts are inside. In your shipment, you will find A CityCrop One or CityCrop Twin, a set of Nutrients CC01, CC02, CC03, CC04, CC05, CityPods, and a starter kit of CityMats and CityPods filled with organic seeds
The CityCrop delivered to you by our specialty carrier partners to ensure damage-free deliveries. We are partnered with DHL express Logistics for EU orders.
Shipping is not included. Shipping will be calculated based on your location and payment will be collected prior to shipping. The shipping cost for the CityCrop One is €85.00 and the CityCrop Twin is €125 in the EU counties.
We’re very sorry to hear you’re experiencing issues! We have worked hard making our product as durable as possible but we know that, sometimes, things happen. We offer a two-year warranty against manufacturer defects and would be happy to repair or replace your CityCrop device for you. Please send an email to support@citycrop.io and a customer service representative will be in touch shortly.
